Privacy Policy

1. Personal data we collect

Depending on context:

• contact details (name, business email, phone, company, role)
• account and login data
• usage and log data
• support communications
• billing and invoicing data
• Client Data processed through the Service

2. Purposes of processing

We process personal data to:

• provide and secure the Service
• authenticate users and manage accounts
• deliver support and customer success
• process payments and prevent fraud
• improve performance and reliability
• communicate service updates
• conduct B2B marketing (where lawful)

3. Legal bases (GDPR)

Processing is based on:

• performance of a contract
• legitimate interests (security, analytics, product improvement)
• consent (where required)
• legal obligations

4. Sharing and subprocessors

We may share data with trusted service providers (hosting, analytics, payments, support), professional advisers, and authorities where required by law.

Subprocessors are contractually bound to protect data.

5. International transfers

Where data is transferred outside the EEA, we rely on lawful safeguards such as Standard Contractual Clauses.

6. Data retention

We retain data as long as necessary for service provision, compliance, and legitimate business needs. Data may be anonymized or aggregated for analytics.

7. Your rights

You may have the right to:

• access, correct, or delete personal data
• restrict or object to processing
• data portability
• withdraw consent

End users of customer accounts should contact their employer (the controller).

8. Security

We apply technical and organizational safeguards including access controls, encryption in transit, logging, and incident response procedures.

9. Contact

Privacy inquiries: contact@narrio.app

• Legal name: NARRIO AI SRL
• Registered address: Bucuresti Sector 1, Strada PITAR MOS, Nr. 27, Etj 5 Ap 17